TIGERSHARK Lifetime Care

Dive With Confidence.
We’ll Keep Your System Going.

Every TIGERSHARK product is backed by a 1-year quality warranty and lifetime service support. If something goes wrong, we’ll help assess it, repair it, replace the affected component, or provide a practical upgrade path whenever possible.

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Real support from people who know the system.

1-Year Quality Warranty

Free repair or replacement for confirmed product defects during the first 12 months.

Lifetime Service Support

Our support continues after the warranty period, with practical repair and maintenance assistance.

Modular Repair

Replace the affected component whenever possible—not the entire TIGERSHARK system.

Our Commitment

Built to Last.
Supported for Life.

TIGERSHARK is not designed as a disposable accessory.

Our modular system allows many key components to be inspected, serviced, replaced, or upgraded individually. This helps keep your equipment reliable and protects the long-term value of your system.

Whether your product is one month old or several years old, you can contact us. We will evaluate the situation and provide the most practical solution available.

The 1-year warranty ends.
TIGERSHARK support does not.

Support Through Every
Stage of Ownership.

Clear protection during the first year, followed by practical service and upgrade support for the life of your system.

01
During the first year

Quality Warranty

If your TIGERSHARK product develops a confirmed material, manufacturing, structural, or assembly defect within 12 months of purchase, we will repair or replace the affected product or component free of charge.

Confirmed product defects covered
02
After the first year

Lifetime Service Support

When the warranty period ends, our responsibility does not. We continue to offer repair assessment, replacement parts, maintenance assistance, and upgrade support whenever technically and commercially possible.

Any applicable parts, service, and shipping costs are confirmed before work begins.

Support continues for the life of the system
03
As the system evolves

Modular Repair & Upgrade

Whenever possible, we repair or replace only the affected component instead of asking you to replace the entire product.

We also help existing users identify compatible replacement parts and practical upgrade paths as the TIGERSHARK system evolves.

Replace what is needed—not the whole system
Simple Support Process

Getting Support Is Simple.

Give us the essential information and we will help identify the most practical way forward.

01

Tell Us What Happened

Send your order details, product name, and a short description of the issue.

02

Show Us the Product

Share clear photos or a short video so we can assess the product remotely.

03

We Provide a Solution

We confirm the best option: troubleshooting, repair, replacement parts, equivalent replacement, or an upgrade path.

Start a Support Request
Clear & Fair Coverage

The Details,
Without the Fine-Print Games.

Our warranty protects against confirmed product defects. Every request is reviewed fairly and individually.

What the 1-Year Warranty Covers
  • Manufacturing defects
  • Material or workmanship issues
  • Structural failure under normal intended use
  • Locking mechanism failure caused by a product defect
  • Assembly-related functional issues
  • Confirmed product defects within 12 months of purchase
What the Free Warranty Does Not Cover

The free warranty does not cover damage caused by major impact, dropping, crushing, misuse, unauthorized modification, incorrect installation, forced assembly, use beyond the product’s intended application, lack of basic post-dive care, normal cosmetic wear, or damage caused by incompatible third-party accessories.

These situations may still qualify for paid repair, replacement-part, or upgrade support whenever a practical solution is available.

How Warranty Requests Are Assessed

We may request purchase records, photos, video, or other reasonable information to understand the product condition, installation, maintenance, and actual usage circumstances.

Every case is assessed fairly and individually. Depending on the product condition and component availability, an approved request may be resolved through repair, replacement parts, equivalent product replacement, or upgrade support.

Service After the Warranty Period

After the 12-month free warranty period, TIGERSHARK continues to provide service assessment, repair, maintenance assistance, replacement parts, and upgrade support whenever technically and commercially possible.

The customer is responsible for the confirmed parts, service, and necessary shipping costs. We will explain the proposed solution and applicable costs before proceeding.

What to Include in Your Request
  • Your order number or proof of purchase
  • Product name
  • A brief description of the issue
  • Clear photos or a short video
  • Relevant information about installation and use
TIGERSHARK Lifetime Care

Wherever You Dive,
You’re Not On Your Own.

We build TIGERSHARK for serious underwater use—and we stand behind the people who use it. If your system ever needs attention, contact us. We will help you find a practical way forward.

Get TIGERSHARK Support

1-year quality warranty. Lifetime care. Practical solutions.

Need Help? Get Support